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FAQ - Frequently Asked Questions

Store

What is your Privacy Policy?

Our privacy policy is located here.

How can I pay?

We accept credit card, debit card, pre-paid card and store/ gift card across both SecurionPay and Epoch. There are also other payment options of which the availability depends on your country. If there's a payment method that you're wondering about, you can contact us and we'll let you know.

Do you accept Paypal, Google Checkout, or Apple Pay?

Currently, we accept Paypal payment through Epoch, though it's limited to certain countries. Google Checkout and Apple Pay do not currently allow our store to be eligible for their payment processing services. If that changes we will look into adding these options.

Do you accept Bitcoins?

In the past we made some of our products available for purchase through BMT Micro (which accepts bitcoin) but at present we've disabled this feature. Purchases through BMT Micro will resume soon.

If I order something from the site, how would it be listed on my statement?

This depends on how your payment method. If you purchase your order through SecurionPay, it will list Netdiffusion Limited on your card holder statement. If you purchase your order through Epoch, it will list Epoch.com *netdiffusion on your card holder statement. If you purchase your order through BMT, it will list info.bmtmicro.com on your card holder statement. 

Do you guys ship to __?

We only offer downloadable products via online. We do not ship any items.

I'm having trouble purchasing through the store. Do you have any alternatives?

Not at this time. If you're having trouble purchasing through the store, please review our How to Order guide. You can also contact [email protected] for assistance.

 

Ordering

I have to fill out an address. Will a physical item get shipped to me or receive advertising?

No, nothing will be sent to you via mail. Our store only carries and distributes digital products. We request your address during checkout because it is required for billing and payment processing. The actual items you purchase are downloadable files or hosted software which you will have access to immediately after purchase. We also do not distribute print advertising of any kind.

I purchased a product on your site and I can't download it. Can you help me?

You can access all your downloads in the My Downloads section of your account. You must be logged into your account to view your downloads. Click the title link or download button next to the product title you wish to download. If product you are trying to download is a pre-order, it will not be available to download until a specified time; please refer to the product page for the exact time the download will be available. If you are still havign trouble accessing your downloads after trying the above, please view our How to Download guide, or contact us with your order number in the email and we will look into the problem ASAP for you.

I used a coupon and it doesn't work. What can I do to fix this?

If the coupon code does not work, it could be that the coupon has either expired, does not exist, or was entered incorrectly. The coupon code may also not be applicable for the product you are trying to use it on (many new products are excluded from coupon deals). Make sure the coupon code is entered in exactly as it is written.

I want to cancel my order. How do I go about doing so?

Please review at our Terms and Conditions for further details. 

I want a refund on a product I recently bought. How do I go about doing that?

Due to the nature of downoadable products, we only offer refunds under special circumstances. If you feel that there was an error with the download, please contact customer service and we will discuss this further with you.

 

Vendor / Affiliates

Any chance ___ will become a vendor?

We're looking into the possiblity of adding more vendors to the site in the future. If there is a vendor you'd like to see represented on the site, please send your recommendation to us via our contact form.

I'm looking to be a vendor for your site. What's the process for becoming one?

You can learn more about becoming a vendor on Affect3D Store by visiting the Sell with A3D page. Additional enquiries can be made to [email protected]

A product on your site was removed. Why was that and is there any way I can still purchase it?

If a product is removed from the store, it could be that the vendor voluntarily removed it or it did not comply with store policies. If you still wish to purchase this product, contact us via email with the names of the product and the vendor. If the vendor is still selling the product elsewhere, we will notify you.

How do I sign up as an affiliate?

Visit our affiliate program page for information. Or contact [email protected] for affiliate enquiries.

 

Other

How do I contact customer service?

You can contact us by using our contact form or [email protected] for any questions/inquiries you have concerning the store.

I'm having trouble playing G4E. What do I do?

Follow the instructions provided on this page.

What is the Dynamic Comic Viewer?

Information on the Dynamic Comic Viewer can be found here.